Returns & Refunds
WEB RETURNS POLICY
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in
its original packaging within 28 days of receipt. Refunds will be credited to your original method of payment and will exclude
postage.
Please allow up to 30 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by
recorded delivery as we cannot accept liability for items that do not reach us.
We do not offer refunds in-store or on-line for any jewellery items purchased.
Refunds are not available on underwear and earrings due to hygiene reasons.
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR USA STORES FOR USA ORDERS TAKEN ON THE WEBSITE.
Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form
delivered with your
purchase and send it back to us at the returns address below.
All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including
delivery charges.
If you have any issues with returning your items please email info@lonestarshoppingcenter.com quoting your returns number,
order number, name, items you wish to return and reason for return.
STORE RETURNS POLICY
If you change your mind about your purchase in store, please return the unworn goods to the store with the original receipt within
30 days and they will offer you an exchange or gift voucher.
Refunds on items with genuine manufacturing faults will only be issued from Select Head office.
Please Note: We do not offer refunds on website orders in our stores. However you can exchange your purchase or accept a credit
note at any of
our stores. If the item(s) are not faulty and you wish to receive a refund you must post it back to us with your returns form.
COLLECT IN STORE POLICY
If you change your mind about your purchase, please return the unworn goods to the returns address with the original web receipt
within 30 days in exchange for another item or store credit note.
Please Note: We do not offer refunds on orders placed online (Collect in Store) in our stores.
However, we can offer to exchange your purchase or issue a credit note at any of our stores.
If you wish to receive a refund then you are required to post the item(s) back to us with your returns form.
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged
condition in its original packaging within 28 days of receipt. Refunds will be credited to your original method of payment and will
exclude postage.
Please allow up to 30 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by
recorded delivery as we cannot accept liability for items that do not reach us.
Refunds are not available on underwear and earrings due to hygiene reasons.
We do not offer refunds in-store or on-line for any jewellery items purchased.
For all Collect in Store queries, please contact us via email info@lonestarshoppingcenter.com
EXCHANGES
Unfortunately we currently do not offer exchanges on the website.
FAULTY OR INCORRECT ITEMS
All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product
including your original delivery charges.
RETURN DELIVERY CHARGES
We don’t offer free returns. When returning unwanted items you will be liable for the cost of posting
it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 30 days for your refund to be processed
from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded
amount.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your
account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time
frame.
If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will email to let you know.
If you do not receive an email from us within 30 days, please contact Customer Service and we will look into this for you.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
CANCELLATION OF AN ORDER
USA customers have 28 working days (beginning the day after receipt) to cancel
your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD’s or
software which have been unsealed;
magazines; or tailor-made / customised products).
In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have
received them.
Once we have received the items we will refund you on the payment option you used to purchase the order with.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for $20.00’) you will be refunded the full
price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will
be refunded with the full
multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or
vouchers back for us to process a refund. Refunds only apply to the total order, If the total order is not returned ”i.e. 3 for 2
promo” a partial refund will be issued subtracting the value of the promo item.
FOURTEEN DAY COOLING-OFF PERIOD
In addition to our returns policy, under the Distance Selling Regulations USA customers have 30 working days (beginning the day
after receipt) to cancel your purchase
(unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been
unsealed;
magazines; or tailor-made / customized products).
In this case, we will provide a full refund but you must return the cancelled items to us for a refund.
Once we have received the items we will refund you on the payment option you used to purchase the order with.
STATUTORY RIGHTS
Your USA statutory rights are not affected by our returns policy.
